- (1") Adult
- (3/4" to 1") Mix
- (3/4")
- (1/2")
- (1/4")
- (1/8")
- (1/16")
- 100 ct
- 250 ct
- 500 ct
- 1000 ct
- 1500 ct
- 2000 ct
Order Bulk Worms
SHIPPING SCHEDULE SHIPPING METHODS LIVE GUARANTEE COLD WEATHER HOT WEATHER DOA/REFUND POLICY EMAIL POLICY CONTACT US!
SHIPPING SCHEDULE
Orders placed before 12:00 NOON Eastern time will be shipped on the same day.*
| Estimated shipping schedule: | ||
| Day of week order is placed: | If order is placed before 12:00 NOON Eastern, the order ships on*: | If order is placed after 12:00 NOON Eastern, the order ships on*: |
| Monday | Monday | Tuesday |
| Tuesday | Tuesday | Wednesday |
| Wednesday | Wednesday | Following Monday |
| Thursday - Michigan & select locations in Northern Illinois/Indiana/Ohio - Must be a 1-day transit from 49002 | Thursday | Following Monday |
| Thursday - Every other location not listed above. 2-day transits from 49002. | Following Monday | |
| Friday, Saturday, Sunday | Following Monday | |
*Same day shipping depends on weather conditions. Crickets Online reserves the right to hold an order until shipping conditions are appropriate. If your order will be delayed due to weather conditions we will do our very best to send an email notice with an expected shipping date.
SHIPPING METHODS
Our current shipping methods include:
- Ground - UPS or FedEx (FREE to select states!) We choose the best carrier for your location.
- FedEx 2nd Day Service
- FedEx Next Day Service
We currently do not ship using the US Post Office and cannot ship to a PO BOX.
LIVE GUARANTEE POLICY
SHIPMENTS MUST BE RECEIVED IN PERSON ON THE FIRST DELIVERY ATTEMPT
Please have your shipment sent to an address where someone will be able to receive the shipment in person and remove the crickets from the shipping box immediately upon arrival to inspect for loss or damage. This is ESPECIALLY important during the winter months when crickets need to be warmed immediately upon arrival or they will not revive from the trauma of cold weather shipping.
We understand that the shipping carriers often do not stop and wait for a signature when delivering to residential addresses. We suggest you talk to your driver and/or put a note on the door prior to delivery which states that you are expecting a LIVE shipment and are REQUIRED to sign in order to have a LIVE GUARANTEE. Most drivers will knock and wait for a signature, however, they are not required to do so by their companies.
We provide a tracking number for every shipment so you can know what day to expect your package. On the day you are expecting your live shipment, check the tracking information and your front door (or wherever your delivery carrier leaves your shipments) frequently for delivery. If you are home and the delivery carrier has left your shipment without knocking we will make an exception to this requirement provided we receive an email within one hour of the delivery.
COLD WEATHER SHIPPING - TEMPERATURES MUST BE ABOVE 25oF
Please remember, you are choosing to have a live product shipped to you. It is the customer's responsibility to decide if conditions are appropriate for a LIVE GUARANTEE on the delivery end of the shipment. If the temperatures for the week are never above 25oF where you are expecting delivery of your shipment, please DO NOT PLACE AN ORDER. If you place an order when the conditions are not appropriate for a live shipment, we are unable to guarantee live delivery.
We reserve the right to hold shipments until conditions in our area are appropriate for live shipments. You can check our local weather on any national weather website. The zip code from which the crickets are shipping is 49002. If we choose to hold orders, you will be contacted via email with the expected shipping date. When your order is processed you will be sent a tracking number.
WINTER WARM UP PROCEDURE
If you receive a shipment which appears to be dead during the cold season, please follow our winter warm up procedure immediately upon delivery. Crickets are cold blooded and will take on the temperature of their surroundings. Under most circumstances the crickets will be able to be warmed from this cold/dormant state.
- Remove crickets from the shipping box(es) immediately upon delivery. DO NOT leave inside the cardboard boxes in a warm room. The boxes act as an insulator and the crickets are not warmed fast enough.
- Place your crickets in their holding tank. Spread them around so they are not in one heap.
- Place a heating pad under and/or a heat lamp over the holding tank.
- Warm them up for a minimum of 4 hours.
- Provide plenty of FRESH WATER.
- Under most circumstances the crickets should revive from their cold state.
HOT WEATHER SHIPPING - TEMPERATURES MUST BE BELOW 90oF
Please remember, you are choosing to have a live product shipped to you. It is the customer's responsibility to decide if conditions are appropriate for a LIVE GUARANTEE on the delivery end of the shipment. If the temperatures for the week are never below 90oF where you are expecting delivery of your shipment, please DO NOT PLACE AN ORDER. If you place an order when the conditions are not appropriate for a live shipment, we are unable to guarantee live delivery.
We reserve the right to hold shipments until conditions in our area are appropriate for live shipments. You can check our local weather on any national weather website. The zip code from which the crickets are shipping is 49002. If we choose to hold orders, you will be contacted via email with the expected shipping date. When your order is processed you will be sent a tracking number.
DOA/REFUND POLICY
We guarantee you will receive a live product in the count and size that you ordered. We over count every shipment by a minimum of 10% to cover the any loss during transit. If your order is not what you expected and you have followed the requirements in order to receive a live guarantee, contact us within 24 hours of delivery. Please include your order number and the contact information from the original order so we are able to issue the appropriate credit or reship.
In order to give you the lowest prices we can, we do not hold official office hours and our means of communication is via email.
We require a valid (active) email address when you place
an order.
You will receive a confirmation email within a few minutes of placing an
order.
You will be sent a tracking number via email upon shipment of your order.
You may receive correspondence regarding shipping delays, shipping
changes, and in the event of a declined credit card (canceled shipment).
If a valid email is not provided we will not contact you by phone in the event
of shipping delays or changes and you will not receive a confirmation email or a
tracking number.
We will never give or sell your information to a third-party.
In order to give you the lowest prices we can, we do
not hold official office hours and our means of communication is via email.
Please DO NOT call Top Hat Cricket Farm with questions, comments, or complaints.
While you are being shipped crickets direct from the farm, the offices of
Crickets Online and Top Hat Cricket Farm are not the same and Top Hat employees
will be unable to provide assistance to a Crickets Online customer.
Your input is important to us. Please include as much information as you can to help us help you. If you are a current customer and have a question, comment, or issue regarding a shipment, please provide your order/invoice number and the shipping address you provided for your order.